Highly Trained Restoration Specialists

One of our top estimators, Manuel Flores is also the Production Manager at SERVPRO of New Kent / Williamsburg / Northern Neck. He has been with our SERVPRO for 22 years as of 2018. Manuel has been greatly invested in his education while with our SERVPRO, here are some of the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC) that he has earned: Journeyman Water Restorer, Water Damage Restoration, Carpet Repair & Reinstallation, Carpet Cleaning, Fire & Smoke Restoration, Journeyman Textile Cleaner, Upholstery & Fabric Cleaning, and Applied Structural Drying. Everyone of these certifications has brought a wider knowledge to not only him but our whole company. 

IICRC Training and Certification


The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation


All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of New Kent / Williamsburg / Northern Neck offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)